Best Firm for Technology

Business owners often end up tackling every aspect of business, including technology. Using the least expensive option available may be effective for a short time, but will likely lead to gaps in technology that could compromise your business. Finding a technology solution that is tailored to your business’ needs will ensure you have a long-term solution that eliminates the possibility of gaps in security and functionality.

The vast array of IT services can feel overwhelming when choosing the solutions that fit your business best. The Technology Team at AZ has put together the three most common forms of IT support and the benefits and drawbacks of each so you can confidently decide on the best option for your business. 

Managed IT Services

Choosing managed IT services means an IT services company takes over the role of your in-house IT department for a fixed and agreed-upon monthly rate. The IT company will complete the following work:

  • Install, support, and maintain all the users, devices, and PCs connected to your network on a routine basis.
  • Evaluate your hardware and software needs.
  • Complete routine maintenance. 

The managed IT approach is the most cost-effective and reliable option for any business. With managed IT services, your business will be protected from IT-related problems, and professionals will keep your systems up and running. IT experts can prevent common “disasters” such as lost devices, hardware failures, fires, natural disasters, and other issues that can interrupt or outright destroy your IT infrastructure and the data it holds. 

To summarize, the following are the pros and cons of choosing managed IT services:

  • Pro: a fixed fee allows you to plan for your IT needs.
  • Pro: allowing IT experts to manage service needs allows business owners to be hands-off in their IT approach, relieving stress and frustrations.
  • Pro: choosing managed IT services is a proactive approach to ensuring the safety of your business.
  • Con: managed services are an investment, which may result in the need for additional financial preparation.

Technology As A Service

Another option that may be a good fit for your business is using technology as a service. Technology as a service includes everything that managed IT services offer but with the addition of new hardware, software, and support. Technology as a service includes the following:

  • Install, support, and maintain all the users, devices, and PCs connected to your network on a routine basis.
  • Evaluate your hardware and software needs and perform routine updates.
  • Complete routine maintenance.
  • Provide IT support for your business and employees. 

This service ensures that your business is always up-to-date with the newest software and hardware. Additionally, your technology as a service provider will provide your business with IT support.

To summarize, the following are the pros and cons of choosing managed IT services:

  • Pro: avoid the heavy cost of new hardware and software.
  • Pro: all technology issues are in the hands of IT professionals.
  • Con: technology as a service can be costly.
  • Con: technology as a service packages may provide more services than you need for your business.

Time and Materials

The time and materials approach means you pay an agreed-upon hourly rate for a technician to fix a problem when something breaks. It’s a simple and straightforward way to pay for IT services but may not work in your favor and can lead you to pay more for basic services. 

The time-and-materials approach may be a good fit if your business already has an IT team. To summarize:

  • Pro: provides additional support for a problem that your current IT team doesn’t have the time or expertise to handle.
  • Con: the IT company has no immediate need to stabilize your network because they are paid hourly.
  • Con: the break-fix model is unable to supply ongoing maintenance and monitoring, which computer networks need to stay secure. 

Choosing the right IT option for your business can take time. Investing time and research into your decision will ensure you find the best option to fit your needs. If you’re unsure of where to even begin or need some help navigating the confusing world of IT, the AZ Team is available to assist you in finding tailored technology. To learn more, contact us!

Or connect with our technology experts on LinkedIn.

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